Frequently Asked Questions

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Sales and Support

Frequently Asked Questions

What kind of internet service do you offer?

We offer high-speed, high-quality fixed wireless Internet service to Monett, Purdy, Verona, and the surrounding rural areas.

What kind of internet packages do you offer?

We offer packages starting at 3 Mbps download speed for as low as $59 up to 25 Mbps download speed.

What kind of speed do I need?

We work with you to determine a recommended subscription speed based on your needs like email, Internet browsing, and video streaming, and we don’t recommend any more than you need!

Is there a data limit or throttling?

No! You will receive your FULL SUBSCRIPTION speed at all times regardless of the amount of data you use.

But will weather, fog, or smoke interfere with my internet signal’s stability?

No! Our service quality is unaffected by weather, fog, or smoke.

Do you need line of sight to get me a signal?

While we do need line of sight to our tower, we are also the BEST at developing innovative solutions to deliver fast, reliable Internet to every possible home.

How long does it take to install your internet service?

Our average installation time is 2 ½ to 3 hours, and we will offer you a ONE HOUR arrival window for your installation instead of those 4 to 8 hour windows you’re used to.

Where will the router be installed in my home?

We will work with you to determine optimal placement of the WiFi router to ensure proper coverage of your entire home.

Are you insured?

Yes, we are fully insured to perform installations at your home.

What if I just have a question?

We are customer and community-focused and here to answer ANY questions you may have, from connecting your TVs and other devices to WiFi to questions about what to expect customer service, call us today and let us help!

How can we help?

Technology, Sales

All companies say that they are fast. Is that for real?

Just because ‘they’ sell it doesn’t mean you get it. There are many factors that impact the "true speed" of your connection.

How much speed do I really need for everyday use?

In the internet game sometimes we end up paying for more than we need. We'll help you find the perfect fit.

Why is it so hard to get a good connection outside of town?

Internet companies have long ignored rural areas for infrastructure development. Luckily we've got a solution.

Love my internet company? You're kidding, right?

Believe it or not, our customers seem to really like what we're doing. Find out if our approach is right for you.

What makes your technology work better in rural areas?

We do have great tech, but it also depends on how you use it. Find out about how we get the job done.

Seriously, aren't all internet companies the same?

In short, no. Some focus on profit. Some on growth. Some, like us, focus on customer satisfaction.