Critical Links can scale its service to anything you want. More importantly, it evaluates exactly what you actually need. You don’t have to pay for more than you need.
DSL service was limited in this area and it was pretty awful. There was no hope in sight for a faster service. Customer service was one-sided. It was hard to get anyone to call back when there was a problem and when we did get called back, we would get the runaround. Critical Links responds within an hour or two. And they will address your need directly and immediately.
Critical Links customer service is very different from what we had come to expect. They layout expectations. They show up when they say they will be there. And not somewhere between 9-5 either. If Dale says 9, he will be there at 9 exactly—maybe a little earlier.
They actually care. It’s not a huge company so it’s probably easier, but it’s a local company, entrenched in the community…referenceable. From the beginning, the company scaled its start-up and growth so that it could build relationships with its customers and provide excellent technology and customer service.
Before Critical Links we were forced into a package that did not fit our needs. We paid for a home phone line even though we didn’t own a home phone.
Critical Links can scale its service to anything you want. More importantly, it evaluates exactly what you actually need. You don’t have to pay for more than you need. But even basic internet uses more speed these days—even for streaming television. During the last six months, our kids were doing Zoom classroom learning at the same time I was conducting business online. We did not experience any problems.
There are lots of internet companies. Critical Links is not just another one.